Terms of Service

SAM'S ENTRY SOLUTIONS

Effective Date: June 18, 2026
Last Updated: June 18, 2026

Welcome to SAM'S ENTRY SOLUTIONS ("we," "us," "our," or the "Company"). These Terms of Service ("Terms") govern your access to and use of our website [website URL] (the "Site") and your purchase of any products or services offered through it (collectively, the "Services").

By accessing the Site, creating an account, or placing an order, you agree to be bound by these Terms and by our Privacy Policy, Shipping Policy, and Return & Refund Policy, which are incorporated here by reference. If you do not agree to these Terms, please do not use the Site or place an order.

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1. Eligibility

You must be at least 18 years of age, or the age of majority in your jurisdiction, to make a purchase or create an account. By using the Services, you represent and warrant that you meet these requirements and that the information you provide is accurate and complete.

2. Accounts

If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You agree to notify us immediately of any unauthorized use. We reserve the right to suspend or terminate accounts that violate these Terms or that we reasonably believe are being used for fraudulent or unlawful purposes.

3. Products and Orders

3.1 Product Information. We sell entry, door, and security hardware and related products. We make every effort to display our products, specifications, and pricing accurately. However, we do not warrant that product descriptions, colors, images, or other content on the Site are complete, current, or error-free.

3.2 Order Acceptance. Your order is an offer to purchase. All orders are subject to acceptance and availability. We reserve the right to refuse, cancel, or limit any order at our discretion — including orders that appear to be placed by dealers, resellers, or distributors, orders that exceed available stock, or orders we suspect to be fraudulent.

3.3 Pricing and Errors. All prices are listed in [currency] and are subject to change without notice. In the event of a pricing or typographical error, we reserve the right to cancel any orders placed for products listed at the incorrect price, even after an order has been confirmed and a payment method charged. If we cancel such an order, we will issue a full refund.

3.4 Fit and Suitability. Entry and security hardware must be selected to suit your specific door, frame, and application. You are responsible for confirming that a product is compatible with your installation before purchase. We are not liable for products purchased in error where the product itself conforms to its published specifications.

4. Payment

We accept the payment methods displayed at checkout. By submitting an order, you authorize us (or our third-party payment processor) to charge the total order amount, including applicable taxes and shipping fees, to your selected payment method. You represent that you are authorized to use the payment method provided.

5. Shipping and Delivery

Shipping, handling, delivery timeframes, and related terms are governed by our Shipping Policy, which forms part of these Terms. Title and risk of loss for products pass to you upon delivery to the carrier, unless otherwise required by applicable law. Estimated delivery dates are not guaranteed, and we are not responsible for delays caused by carriers, customs, or events beyond our reasonable control.

6. Returns, Refunds, and Cancellations

Returns and refunds are governed by our Return & Refund Policy, which forms part of these Terms. In summary:

6.1 Automatic Door Operators are non-returnable but are covered under the manufacturer's warranty. If any part is found to be defective, we will repair or replace the defective component at no cost to you under the terms of that warranty.

6.2 Lock & Door Hardware that arrives damaged or broken may be returned for a replacement or full refund. You must contact us within 15 days of delivery with your order number and a photo of the damage.

6.3 All Other Items are not eligible for return. We are unable to accept returns for reasons such as change of mind, an item differing from what the customer assumed, or installed or used products.

6.4 Starting a Claim. Email us at the address in Section 16 with your order number, the item affected, and photos of any defect or damage. Approved warranty claims and damaged-on-arrival returns are processed within 5–7 business days.

7. Warranties

Products may be covered by a manufacturer's warranty, where applicable. Except for any such warranty and any rights you have under applicable consumer-protection law, the Services and all products are provided "AS IS" and "AS AVAILABLE." To the fullest extent permitted by law, we disclaim all warranties, express or implied, including the implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

8. Acceptable Use

You agree not to use the Site to: (a) violate any law or regulation; (b) infringe the rights of others; (c) submit false or fraudulent information; (d) introduce viruses, malware, or other harmful code; (e) attempt to gain unauthorized access to the Site or its systems; or (f) interfere with the proper operation of the Services. Security and entry hardware sold by us is intended for lawful use only. You are solely responsible for ensuring your purchase and use of any product complies with all applicable laws.

9. Intellectual Property

All content on the Site — including text, graphics, logos, images, product descriptions, and the "SAM'S ENTRY SOLUTIONS" name and branding — is owned by or licensed to the Company and is protected by intellectual-property laws. You may not copy, reproduce, distribute, or create derivative works from any content without our prior written permission.

10. Limitation of Liability

To the fullest extent permitted by law, SAM'S ENTRY SOLUTIONS and its owners, employees, and suppliers shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, or goodwill, arising out of or related to your use of the Services or any product purchased. In no event shall our total liability for any claim exceed the amount you paid for the product giving rise to the claim. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.

11. Indemnification

You agree to indemnify and hold harmless SAM'S ENTRY SOLUTIONS and its owners, employees, and suppliers from any claims, damages, losses, or expenses (including reasonable legal fees) arising out of your breach of these Terms, your misuse of any product, or your violation of any law or third-party right.

12. Third-Party Links

The Site may contain links to third-party websites or services that we do not control. We are not responsible for the content, policies, or practices of any third party, and including a link does not imply our endorsement.

13. Changes to These Terms

We may update these Terms from time to time. The "Last Updated" date above reflects the most recent revision. Changes are effective when posted to the Site. Your continued use of the Services after changes are posted constitutes your acceptance of the revised Terms.

14. Governing Law and Dispute Resolution

These Terms are governed by the laws of [Country/State], without regard to its conflict-of-laws principles. You agree that any dispute arising out of or relating to these Terms or the Services shall be subject to the exclusive jurisdiction of the courts located in [Country/State], except where applicable law provides otherwise.

15. Severability and Waiver

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect. Our failure to enforce any right or provision will not be deemed a waiver of that right or provision.

16. Contact Us

If you have any questions about these Terms, please contact us at (support@samsentrysolutions.com)