Shipping policy
Shipping Policy
Thank you for shopping with [SAM'S ENTRY SOLUTIONS]. We are committed to delivering your order accurately, in good condition, and on time. Please review the information below regarding our shipping practices.
Order Processing
Orders are processed Monday through Friday, excluding holidays. In-stock items typically ship within [1–2 business days] of order confirmation. Orders placed after [12:00 PM ET], on weekends, or on holidays will begin processing the next business day.
You will receive a confirmation email when your order is placed and a second email with tracking information once your order ships. Please note that processing times are separate from delivery transit times.
Shipping Methods & Transit Times
We offer the following shipping options at checkout. Delivery estimates are calculated from the date of shipment, not the date the order is placed:
| Method | Estimated Transit Time |
|---|---|
| Standard Ground | [3–7 business days] |
| Expedited | [2–3 business days] |
| Next-Day / Overnight | [1 business day] |
Delivery estimates are not guaranteed and may be affected by carrier delays, weather, peak periods, or other circumstances beyond our control.
Shipping Rates
Shipping charges are calculated at checkout based on the destination, package weight and dimensions, and the shipping method selected. Oversized, freight, or heavy items may be subject to additional shipping fees, which will be displayed before you complete your purchase.
Free Shipping
We offer free standard shipping on qualifying orders over [$5,000] shipped within the [contiguous United States]. Free shipping promotions apply to standard ground service only and exclude oversized, freight, and expedited shipments unless otherwise stated.
Freight & Oversized Shipments
Certain large or heavy items—including but not limited to automatic operators, door closers in bulk, and palletized orders—ship via freight carrier. For freight deliveries, the carrier will contact you to schedule a delivery appointment. Someone must be present to receive and inspect the shipment. Please inspect all freight deliveries before signing; see "Damaged or Lost Shipments" below.
Shipping Destinations
We currently ship to addresses within [the United States]. We are unable to ship to [P.O. boxes, APO/FPO addresses, or international destinations] at this time. [If you require international shipping, please contact us at [email] for a custom quote.]
Order Tracking
Once your order ships, you will receive a tracking number via email. Please allow up to [24 hours] for tracking information to update with the carrier. You can also view order status anytime by logging into your account.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address. [SAM'S ENTRY SOLUTIONS] is not responsible for orders shipped to an incorrect or undeliverable address provided at checkout. Orders returned to us due to an incorrect address may be subject to reshipment fees.
Damaged or Lost Shipments
We carefully package every order to ensure it arrives safely. If your order arrives damaged, please retain all packaging and contact us within [15 days] of delivery with your order number and photos of the damage so we can resolve the issue promptly, in accordance with our Return & Refund Policy.
If a shipment is lost in transit, please contact us so we can open a claim with the carrier on your behalf. Claims are subject to carrier investigation timelines.
Questions
For any questions about your shipment, please contact our team at [], [Monday–Friday, 9:00 AM–5:00 PM ET]. We're happy to help.